Change Analyst
Core
Support a major digital transformation program focused on improving customer experience, data visibility, and service delivery by implementing a new Salesforce-based CRM platform.
Role type
Senior Change Analyst (Digital Transformation)
Builds
A new Salesforce-based CRM platform integrating customer data across multiple systems
Domain
Higher Education / University sector
Required skills
Change impact assessment, stakeholder readiness assessment, change strategy development, stakeholder engagement, workshop facilitation, change intervention design, adoption monitoring, process embedding
Preferred skills
Salesforce/CRM transformation experience, structured change methodologies
Responsibilities
Conduct change impact assessments across business processes and systems; Identify impacted stakeholder groups and assess change readiness; Develop and deliver change and adoption strategies; Facilitate workshops with business stakeholders; Support readiness and adoption activities ahead of go-live; Monitor change risks and adoption metrics; Ensure new processes are embedded across the organisation
