Service Desk Specialist
Hybrid
Core
First-level IT support for internal staff across Metro and satellite sites, managing the lifecycle of support calls to ensure productivity and SLA compliance.
Role type
Service Desk Specialist (Level 1 IT Support)
Builds
Maintains Standard Operating Environment (SOE) and resolves IT incidents for Windows, Mac, iOS, and Android devices.
Domain
IT Operations / Help Desk
Required skills
Windows support, Mac OSX support, iOS support, Android support, Google Workspace, Microsoft Office 365, Active Directory, ServiceNow
Responsibilities
Receive, record, and resolve IT support requests; monitor and escalate support calls; maintain technical documentation and procedures; communicate issue status to stakeholders.
