Customer Service Representative (CSR)
Core
Provide 1st line support for reported incidents and inbound customer queries via phone, email, and chat, acting as a single point of contact for customers and vendors.
Role type
Frontline Support Specialist (Customer Service)
Builds
Customer satisfaction and resolved technical incidents
Domain
Cloud communication and IT solutions
Required skills
multi-tasking, adaptability, problem-solving, resourcefulness, efficiency, flexibility, decision-making, technical troubleshooting, vendor communication, ticket management, documentation
Preferred skills
knowledge of SalesForce, TOAST, Aloha (NCR) systems
Responsibilities
Respond to inbound customer inquiries via phone, email, and chat; Resolve technical issues for customers and clients by asking relevant questions to probe issues and identify root cause; Communicate with vendors to troubleshoot and resolve technical issues; Document and track technical issues and resolutions in a centralized database; Escalate issues to ensure timely resolution; Work in flexible hours to match customer needs