AI Design Leader
Core
Lead the Design function within the AI Group to shape how Fin's custom AI models and agents behave, reason, and deliver product experiences for customer support.
Role type
Senior Product & Design Leader (AI Systems)
Builds
AI-powered customer support agents and experiences
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
AI model behavior understanding, evals and testing, agent workflows, product leadership, team management, technical curiosity
Preferred skills
experience building AI products from scratch, background in engineering or research, high agency
Technologies
Fin AI models, Apex, Intercom
Responsibilities
Manage a team of 3 Staff/Principal level AI Designers, collaborate with AI Engineers and Scientists, define direction for AI model behavior and product experiences, evaluate quality of AI interactions
Seniority
Senior, hands-on IC with leadership responsibilities
