Staff/Principal Product Designer
Core
Designing end-to-end high-impact product experiences for an AI customer agent platform, defining interaction patterns for automation and AI-powered tools.
Role type
Staff/Principal Product Designer (IC, craft-heavy)
Builds
Fin AI Customer Agent software product
Domain
AI / Customer Support / SaaS
Deliverable
production ML models | product features
Required skills
Interaction design, systems thinking, prototyping (Figma, Framer, code), visual design, storytelling, autonomy, engineering collaboration
Preferred skills
AI-first design, emerging experience design, design culture leadership
Technologies
Figma, Framer, Vercel, Windsurf, Loveable, Claude Code
Responsibilities
Own end-to-end design from concept to execution, define new interaction patterns, sketch and prototype ideas, collaborate with engineers and PMs, maintain high design standards, mentor team members
Seniority
Staff/Principal, hands-on IC leader