Duty Manager
Core
Lead the Front Office function to deliver exceptional guest experiences while supporting strong people and operational performance.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational excellence in a 340-room heritage hotel
Domain
Hospitality / Hotel Operations
Required skills
Front Office leadership, guest experience management, service recovery, conflict resolution, team coaching, rostering, operational compliance, cross-department collaboration, guest feedback analysis
Preferred skills
Hospitality management degree, RSA certification, leadership development qualifications
Technologies
Hotel systems
Responsibilities
Lead the Front Office team, resolve complex guest enquiries and complaints, monitor operational standards, support workforce planning and rostering, coach team members in service behaviors, oversee hotel operations during shifts, respond to operational issues and escalations
Seniority
Mid-level management, hands-on operational leadership