Participant Support Officer
Core
Frontline customer service and administrative support for participants and stakeholders, ensuring timely assistance and positive service experiences.
Role type
Customer service and administration officer
Builds
High-quality service delivery for participants and stakeholders
Domain
Government / Community services
Deliverable
client delivery
Required skills
Customer service, administration, coordination, data entry, record keeping, complaint handling, stakeholder engagement, Microsoft Office proficiency
Preferred skills
Microsoft Bookings, Advanced Excel, disability services knowledge, NDIS framework understanding
Responsibilities
Provide face-to-face, phone, email, and SMS support; manage and resolve participant enquiries; support reception operations; coordinate appointments and meeting facilities; manage shared inboxes and calendars; complete data entry; document and escalate complaints; refer participants to support services; ensure policy compliance
Seniority
Individual Contributor, operational level