Client Administration Manager
Core
Lead a claims administration team to deliver exceptional service outcomes and operational efficiency for clients in an insurance environment.
Role type
Senior IC Client Administration Manager
Builds
Claims administration services and operational reporting for insurance clients
Domain
Insurance / Claims Administration
Required skills
Team leadership, stakeholder management, operational performance monitoring, process improvement, compliance management, workforce planning, KPI analysis, recruitment and training
Preferred skills
Coaching and mentoring, problem-solving, analytical skills, attention to detail
Technologies
Claims systems, reporting tools
Responsibilities
Lead, coach, and develop a high-performing administration team; Act as a key point of contact for clients; Monitor team performance and claims progress; Produce and analyse monthly reporting including KPIs; Ensure compliance with company procedures and regulatory requirements
Seniority
Senior, hands-on IC