Service Desk Agent - North Sydney
Core
First point of contact for clients, proactively solving customer issues and escalating as appropriate.
Role type
Service Desk Agent
Builds
High-quality, efficient IT support for clients and their customers
Domain
IT Managed Services
Deliverable
client delivery
Required skills
problem-solving, incident troubleshooting, service request resolution, alert monitoring, telephone support, email support
Responsibilities
Respond to telephone calls, emails, and monitor alerts; identify, troubleshoot, and resolve incidents and service requests following ITIL processes; escalate issues as appropriate.
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