Travel Operations Lead
Core
Own and mature the operating model for executive and employee travel programs, ensuring safe, efficient, and compliant global travel with AI-enabled workflows.
Role type
Senior Travel Operations Lead (Executive & Employee Programs)
Builds
Global executive travel support workflows, employee travel operations, supplier management systems, and compliance reporting.
Domain
Corporate Travel & Expense (T&E), Procurement, Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global travel operations management, executive travel support, supplier relationship management, travel policy design, travel technology systems, data analysis, process automation, risk management, cross-functional stakeholder management, AI tool fluency
Preferred skills
Experience scaling travel programs, high-touch confidential environments, operational process improvement, AI adoption for workflow optimization
Technologies
Navan, TMC platforms, procurement systems, finance/tax reporting platforms, AI tools
Responsibilities
Own the executive travel operating model including support workflows, escalation paths, SLA management, and program governance; Lead high-touch executive travel support for complex global commercial travel; Manage procurement processes for executive travel including supplier engagement and spend visibility; Own and continuously improve the executive travel policy; Oversee employee travel support including TMC service delivery and disruption management; Manage travel agency performance and operational reviews; Build reporting and data routines for travel, tax, compliance, and supplier performance; Use AI tools to improve travel support workflows and analytics.
Seniority
Senior, hands-on IC with strategic program ownership
