Remote Travel Customer Service Representative
Core
Serve as a trusted point of contact for clients throughout their travel journey, handling bookings, changes, cancellations, and post-trip follow-ups to ensure a seamless experience.
Role type
Travel Customer Service Representative
Builds
Luxury and leisure travel itineraries and booking confirmations
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, customer service experience, organizational skills, attention to detail, proficiency with booking platforms, empathy, solution-oriented thinking
Responsibilities
Respond to client inquiries via phone, email, and messaging; assist with travel bookings and modifications; provide destination and policy information; coordinate and confirm itineraries; follow up with clients before and after travel; address client concerns; maintain accurate booking documentation
