Senior Customer Support Engineer
Core
Manage product and commercial issues for Load & Haul and Rigid Frame Trucks across ANZP & CJL territories, serving as a global lead and regional expert.
Role type
Senior Customer Support Engineer (Heavy Equipment)
Builds
Product support programs and field rework initiatives to reduce warranty costs and improve product performance.
Domain
Heavy equipment manufacturing (Construction & Mining)
Deliverable
client delivery
Required skills
Product performance analysis, field problem investigation, commercial impact management, warranty cost reduction, technical troubleshooting, stakeholder relationship management, training delivery
Preferred skills
International environment experience, independent problem solving
Technologies
Dealer service systems, product support processes
Responsibilities
Monitor product reliability and durability; train field Technical Support Reps and dealer technicians; manage Top Commercial Issue list; resolve significant field problems; develop and cost-justify field rework programs.
Seniority
Senior, hands-on IC