Senior Manager Global Product Support (all genders)
Core
Oversees technical support of complex electro/mechanical equipment and software systems for semiconductor customers, leading global product support strategies and field engineering teams.
Role type
Senior Manager, Global Product Support
Builds
Global product support capabilities, service readiness, and customer satisfaction for semiconductor etch and deposition tools.
Domain
Semiconductor manufacturing equipment / Capital equipment
Required skills
Global product support strategy, field service management, root cause analysis, cross-functional leadership, product lifecycle management, stakeholder management, KPI definition and tracking, continuous improvement methodologies.
Preferred skills
Semiconductor equipment experience, reliability engineering, DFx principles, Six Sigma Black Belt, data analytics tools.
Technologies
Electro/mechanical equipment, computer systems, software systems, networking systems, data analytics tools.
Responsibilities
Define and execute global product support strategies; ensure readiness for product launches; drive standardization of support processes; lead support activities across the full product lifecycle; partner with product engineering to influence design improvements; own resolution of complex cross-functional technical issues; lead root cause analysis and corrective action processes; lead and develop a global team of product support engineers.
Seniority
Senior, hands-on IC with leadership responsibilities