Site Support Field Technician - FIFO
Core
Deliver comprehensive on-site IT support services to customers at specified FIFO locations, resolving incidents and requests in accordance with SLAs.
Role type
Field IT Support Technician (via careerplan.io/jobs/666e12fe-780c-430d-a393-27c210363f3d-site-support-field-technician-fifo-at-peoplebank)
Builds
IT device support and maintenance at remote mining sites
Domain
Mining industry IT support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, Active Directory, Microsoft Office 365, Samsung Knox, Symantec security software, Two-Factor Authentication, IT infrastructure support in remote environments
Preferred skills
FIFO and mining experience, Health, Safety, and Environmental standards certification
Responsibilities
Provide technical support for end-user devices (laptops, desktops, tablets, mobile phones), perform installation, repair, and maintenance of computer devices, resolve incidents and requests promptly, collaborate with Service Desk and infrastructure teams, deploy and support tablets at remote sites
Seniority
Mid-level, hands-on IC