Tech Field Engineer
Core
Deliver onsite and remote technical support, installation, maintenance, and troubleshooting for IT infrastructure, end-user computing, and networking environments.
Role type
Field Engineer (IT Infrastructure & End-User Computing)
Builds
Operational stability and service delivery for enterprise clients across diverse IT environments
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Desktop and laptop hardware support, Windows operating systems, networking fundamentals, peripheral device management, incident resolution, preventative maintenance, SLA management, asset record maintenance
Preferred skills
Technical certifications (Microsoft, Cisco, CompTIA, ITIL), associate degree, TAFE equivalent qualification, experience with service management frameworks
Technologies
Windows OS, desktop/laptop hardware, networked equipment, AV/meeting room technologies, kiosks
Responsibilities
Install, configure, and maintain hardware and software; perform onsite and remote incident resolution; execute installations, relocations, and upgrades; test and certify systems; manage technical issues within SLAs; maintain service documentation and asset records
Seniority
Junior to Mid-level, hands-on IC
