NUH Team Manager
Core
Lead and motivate a high-performing team to deliver exceptional service and manage performance against KPIs in a fast-paced, service-driven environment.
Role type
Team Manager
Builds
Service delivery and team performance
Domain
Insurance
Deliverable
client delivery
Required skills
Leadership, team management, performance management, KPI tracking, stakeholder engagement, problem solving, decision making, regulatory compliance awareness, time management
Preferred skills
Certificate In Insurance (CII) qualification, experience in the Insurance industry
Technologies
None stated
Responsibilities
Supervise and oversee direct reports, manage team workload to ensure Service Levels are achieved, implement corrective actions for identified issues, coordinate team resources, monitor adherence to documented processes, produce business and staff performance reports, manage annual appraisals and development plans, act as an escalation point for technical matters
Seniority
Mid-level manager