Software Support Engineer
Core
Resolve complex customer problems and drive upstream bug fixes for Linux-based infrastructure and open source applications.
Role type
Senior IC software support engineer (Linux infrastructure)
Builds
Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and related open source applications
Domain
Open source software, Linux infrastructure, cloud systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Linux, open source software, Python, Go, C, C++, troubleshooting, upstream community engagement, code review, patch development
Preferred skills
Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, distributed systems, Debian packaging
Technologies
Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, Python, Go, C, C++, KVM, LXC, LXD, Postgresql, Mongo
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes; Develop bug fixes, backport patches, and work with upstream for inclusion; Review code produced by other engineers; Participate in upstream communities; Maintain a close working relationship with Field, Support and product engineering teams
Seniority
Senior, hands-on IC