Guest Service Agent
Core
Provide warm, friendly reception and seamless check-in/check-out experiences for hotel guests while resolving inquiries and enhancing their stay.
Role type
Guest Service Agent (Hospitality)
Builds
Guest check-in/check-out processes, reservation management, and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Preferred skills
Proactive service mindset, weekend/holiday availability, professional presentation
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and provide personalized recommendations, communicate across in-person, phone, and email channels