Customer Success Manager
Core
Own deployment, onboarding, adoption, and renewal for enterprise accounts using AI agents in financial and Fortune 500 environments.
Role type
Senior Customer Success Manager (Enterprise)
Builds
AI agent deployments and workflows for end-to-end knowledge work
Domain
Enterprise SaaS / AI Agents / Financial Services
Deliverable
production ML models
Required skills
Enterprise account management, deployment leadership, user training and enablement, adoption monitoring, churn risk mitigation, product feedback translation, process creation
Preferred skills
Early-stage startup experience, AI or developer tools deployment experience
Technologies
AI agents, integrations, security tools
Responsibilities
Lead customer deployments and configure integrations, run onboarding sessions and workshops, monitor usage and drive firmwide adoption, protect accounts from churn and identify expansion opportunities, translate customer feedback into product roadmap input, build scalable onboarding playbooks and support processes