Experienced Ticketer - South Bank, QLD
Core
Operational expert managing complex travel content distribution, resolving escalations, and optimizing revenue through data and automation.
Role type
Senior operational specialist (travel content distribution)
Builds
Travel content distribution systems and operational processes
Domain
Travel industry, content distribution, GDS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Travel industry operations, content loading, distribution, fulfilment, GDS knowledge, data validation, root cause analysis, process design, automation tools, stakeholder management
Preferred skills
Multi-GDS knowledge, corporate travel management, RPA/AI exposure, project management, industry certifications
Technologies
Global Distribution Systems (GDS), Robotic Process Automation (RPA), Chatbots, AI tools
Responsibilities
Manage complex operational support escalations, utilize AI and data tools to validate operational data, investigate and resolve data discrepancies, support development and upskilling of support teams, produce operational audit reporting, identify opportunities to streamline processes, collaborate with Corporate Account Managers and implementation teams, coordinate testing and deployment activities, assist in process design and automation initiatives, manage and support automation tools, maintain expert knowledge of travel operations, develop knowledge management resources, build relationships with suppliers and partners, participate in operational projects
Seniority
Senior, hands-on IC