Operations Manager - Support
Core
Oversee offshore outsourced support operations for property valuation teams, managing quote requests, customer enquiries, and valuer support.
Role type
Senior Operations Manager (Outsourced Support)
Builds
Efficient, consistent, and customer-focused outsourced support services for property valuation workflows.
Domain
Property valuation / Financial services operations
Required skills
Outsourced partner management, Service level agreement (SLA) management, Operational performance monitoring, Process improvement, Resource and capacity planning, Stakeholder engagement, Data-driven decision making, Commercial acumen
Preferred skills
Workflow management systems, Automation initiatives, Property/financial services experience
Responsibilities
Oversee day-to-day performance of offshore outsourced support operations; Build and maintain relationships with offshore service providers; Monitor service standards, productivity, and quality outcomes; Use operational data to drive performance improvements; Plan workforce resourcing and capacity; Establish governance and escalation processes; Travel quarterly to Manila, Philippines for engagement.
Seniority
Senior, hands-on IC
