Head of Operations - Site Lead
Core
Lead the Manila operation (45+ staff) delivering UK statutory accounts, tax filings, and customer support for a global property investment platform.
Role type
Senior Operations Leader / Head of Accounting Operations
Builds
End-to-end delivery of annual accounts and tax returns for 7,000+ UK property companies
Domain
Financial Services / Real Estate Investment / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, capacity planning, quality assurance, process improvement, AI/automation adoption, team building, recruitment, technical accounting judgement
Preferred skills
UK statutory accounts experience, property/real estate industry knowledge, shared service centre/BPO background, customer support leadership
Technologies
AI tools, automation platforms, accounting software
Responsibilities
Own end-to-end delivery of the annual accounts cycle, ensure compliance with Companies House and HMRC deadlines, lead adoption of AI and automation, build and develop a high-performing team of 45+, act as senior technical escalation point for complex accounting matters
Seniority
Senior, hands-on IC with management layer