Associate Technical Support Engineer - Core

Holmdel, New JerseyFull-time$50k–$55k2026-09-23 → 2026-10-01

Core

Resolve customer technical issues via phone, chat, and email using remote desktop software while documenting cases in Salesforce.

Role type

Associate Technical Support Engineer (L1)

Builds

iCIMS enterprise hiring platform and ancillary products

Domain

Enterprise HR Technology / SaaS

Deliverable

client delivery

Required skills

Windows/Mac OS troubleshooting, remote desktop support, Salesforce case management, multi-channel communication, web-browser technologies

Preferred skills

HRIS/CRM/ATS experience, BA/BS in Technology

About iCIMS

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve