Customer Success Manager - Public Sector
Core
Own post-sale adoption strategy for federal accounts, driving mission value realization and durable automation programs for the Department of War.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Mission-critical automation, AI, and transformation initiatives for federal customers
Domain
Public Sector / Federal Government / RPA & AI
Deliverable
production ML models | product features
Required skills
Federal account management, consultative selling, program orchestration, stakeholder alignment, technical complexity translation, adoption roadmap design, governance facilitation, risk management, executive communication, change management
Preferred skills
UiPath platform experience, legacy system integration, security/accreditation navigation, agentic automation, AI workflows, DevOps familiarity, federal system integrator partnerships, value scorecard management
Technologies
UiPath, RPA, AI, agentic automation
Responsibilities
Define adoption and enablement roadmaps, drive measurable value realization, lead customer governance meetings, maintain account visibility, serve as trusted advisor to executives, orchestrate cross-functional delivery, navigate federal security constraints, identify automation/AI opportunities, act as customer voice, resolve adoption blockers, share best practices
Seniority
Senior, hands-on IC
