Service Operations Supervisor(SAO)
Core
Managing client relationships, ensuring seamless delivery of HR/payroll services, and overseeing payroll processing and tax compliance for assigned client groups.
Role type
Service Operations Supervisor (PEO/ASO)
Builds
HR/HCM technology services, managed services, and global business process outsourcing (BPO) solutions
Domain
Human Resources / Payroll / Tax Compliance
Deliverable
client delivery
Required skills
Client relationship management, payroll processing oversight, tax account registration guidance, state and federal reporting, user setup and training coordination, data analysis for process improvements, team coaching and performance management, issue escalation and resolution
Preferred skills
PEO, ASO, HCM, multistate experience
Technologies
Web-based payroll platforms, custom reporting software, Client Space, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Act as primary contact for assigned clients; coordinate user setup and training; facilitate proactive intervention for at-risk clients; manage client accounts and relationships; act as liaison between clients and internal operations; coordinate and lead client meetings; identify gaps and recommend new products; manage and escalate client issues; determine and recommend fee adjustments; assist with tax account registration and reporting; ensure timely and accurate payroll processing; review processed payrolls and resolve errors; monitor Payroll Specialists; assist in payroll calculations; facilitate team huddles and coaching
Seniority
Mid-level, hands-on IC
