Client Success Associate at Retail Insights
Core
Serve as the primary point of contact for event sponsors, managing the lifecycle from pre-sale alignment through post-event delivery and feedback collection.
Role type
Client Success Associate
Builds
Retail industry conferences and networking events
Domain
Retail media and events
Deliverable
client delivery
Required skills
Client management, CRM proficiency, project management, stakeholder alignment, data recording, feedback analysis
Preferred skills
Fast learning, system adaptability
Responsibilities
Coordinate resources with internal teams to deliver exceptional service; Align on sponsor expectations pre- and post-sale; Serve as primary point of contact for clients from planning through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support for sponsor registration; Build internal knowledge base and onboard new clients; Collect post-event feedback to evaluate satisfaction. (via careerplan.io/jobs/6480667003-client-success-associate-at-retail-insights-at-retailinsights)
Seniority
Mid-level, hands-on IC
