Client Success Manager at Retail Insights
Core
Manage client relationships and event delivery for a retail industry platform and conference ecosystem.
Role type
Client Success Manager
Builds
Retail industry insights platform, conferences, and networking events
Domain
Retail industry media and events
Deliverable
client delivery
Required skills
client management, account management, CRM proficiency, project management, stakeholder alignment, feedback analysis, onboarding support
Preferred skills
travel readiness, system adaptability
Responsibilities
Coordinate resources with internal teams to deliver exceptional client service; Align with sponsors on pre- and post-sale expectations; Serve as primary point of contact for clients from planning through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support for sponsor registration; Build internal knowledge base and onboard new clients; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC