Client Success Manager at SetSales
Core
Serve as the primary point of contact for event sponsors, coordinating resources between internal teams to ensure successful delivery of conferences and events.
Role type
Client Success Manager
Builds
Sales community conferences and events
Domain
Event management / Sales community
Deliverable
client delivery
Required skills
Client relationship management, CRM proficiency, project coordination, stakeholder alignment, feedback analysis, onboarding support
Preferred skills
Experience in start-ups, travel readiness, knowledge base creation
Technologies
CRM software, Google Docs Editors suite
Responsibilities
Collaborate with sales, marketing, and operations to coordinate resources for client events; Align with sponsor expectations pre- and post-sale; Serve as primary point of contact from contract signing through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support for sponsor registration; Build internal knowledge base and onboard new clients; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC