Client Success Manager at HRtechX
Core
Manage client relationships and event delivery for a global HR technology community and conference platform.
Role type
Client Success Manager
Builds
Client relationships, event delivery, and sponsor satisfaction for HRtechX conferences
Domain
HR Technology / Events
Deliverable
client delivery
Required skills
Client management, Account management, CRM proficiency, Project management, Event coordination, Stakeholder alignment
Preferred skills
Google Docs Editors suite proficiency, Fast learning, Proactive ownership
Responsibilities
Collaborate with internal teams to coordinate resources and deliver exceptional service to clients; Align on sponsor expectations pre- and post-sale; Serve as primary point of contact for clients from planning through event delivery; Maintain accurate records of client interactions and contracts; Provide daily support to sponsors for registration; Build internal knowledge base and onboard new clients; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC