Client Services Manager - Freight Forwarding
Core
Primary operational point of contact for key freight forwarding customers, ensuring service requirements, KPIs, and operating procedures are delivered consistently across import and export activities.
Role type
Client Services Manager (Freight Forwarding)
Builds
End-to-end supply chain solutions for key accounts
Domain
Logistics and Freight Forwarding
Deliverable
client delivery
Required skills
Freight forwarding operations, import/export processes, sea/air freight coordination, key account management, operational issue resolution, KPI/SLA monitoring, risk management, analytical problem-solving
Preferred skills
CargoWise, Microsoft Excel, PowerPoint
Responsibilities
Manage core accounts including priority shipments and escalations, identify opportunities to improve service and cost-to-serve, oversee import/export shipments monitoring milestones and DIFOT, coordinate customer requirements across transport and warehousing
Seniority
Mid-Senior, hands-on IC