Customer Support Specialist
Core
Provide customer support and service for background screening and compliance products via phone, email, and chat.
Role type
Customer Support Specialist
Builds
Customer support services for Reg-Tech products
Domain
RegTech / Compliance / Background Screening
Deliverable
client delivery
Required skills
clear communication, empathy, multi-tasking, methodical problem-solving, adaptability, software proficiency
Responsibilities
Support customers with background screening and compliance needs, help customers discover product features, meet SLAs for response times and resolution rates, resolve issues using troubleshooting processes, maintain documentation, and relay customer feedback to product development
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