Senior Product Manager, AI Call Intelligence
Core
Lead an AI-powered product line transforming client and case conversations into actionable work via call capture, transcription, summarization, and AI voice agents.
Role type
Senior Product Manager (AI/ML)
Builds
AI Call Intelligence products, AI voice agents, and agentic workflows for inbound/outbound use cases.
Domain
B2B SaaS, workflow automation, conversational AI
Deliverable
production ML models | product features
Required skills
Product lifecycle management, roadmap definition, cross-functional leadership, AI/ML product strategy, agentic workflow design, QA/coaching capability design, client discovery, market research, technical requirement translation, data-driven prioritization
Preferred skills
Salesforce experience, telephony/VoIP/contact center platforms, speech-to-text/speaker diarization tools, voice-agent frameworks, LLMs/document intelligence
Technologies
Salesforce, VoIP, contact center platforms, speech-to-text, speaker diarization, LLMs, voice-agent frameworks
Responsibilities
Own end-to-end product lifecycle from discovery to optimization; Define roadmap for call capture, transcription, and AI summaries; Integrate conversational insights into case records, intake, and CRM; Lead development of AI voice agents; Define agentic workflows with guardrails and evaluation standards; Build QA and coaching capabilities; Lead client discovery and beta programs; Conduct market and competitive research; Translate strategy into prioritized backlog; Partner with engineering, design, data science, and GTM teams; Monitor product adoption and performance.
Seniority
Senior, hands-on IC with significant cross-functional leadership influence