Duty Manager
Core
Manage day-to-day hotel operations, oversee guest check-in/check-out, handle complaints and conflicts, and supervise staffing to meet service and financial goals.
Role type
Senior Front Office Supervisor / Duty Manager
Builds
Guest experiences and operational stability for independent travelers
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office systems expertise, conflict resolution, team leadership, financial goal management, multi-department coordination, local area knowledge
Preferred skills
None stated
Technologies
Front Office systems
Responsibilities
Manage day-to-day operations and ensure quality standards, Assist guests with check-in and departure processes, Handle general enquiries and provide friendly service, Handle complaints and resolve conflicts, Supervise staffing levels, Build relationships with travelers to enable future bookings
Seniority
Senior, hands-on IC