Head of Contact Centre Service & Technical Support
Core
Lead the inbound contact center's Technical Support and Customer Service Division in Kaunas, managing six teams serving consumer and business customers.
Role type
Senior leadership (Head of Division)
Builds
Customer service, sales, quality, and operational efficiency targets across the division
Domain
Telecommunications / Customer Service
Required skills
Leadership of managers, Performance management, Change leadership, Process improvement, Staffing planning, Data-driven decision making
Preferred skills
Technology curiosity, Business and customer focus, Ownership and prioritisation
Technologies
Digital solutions, Artificial intelligence
Responsibilities
Lead a team of six managers, Analyse performance and customer needs, Plan staffing and operational resources, Improve processes and ways of working, Collaborate with other divisions
Seniority
Senior, hands-on IC
