Engineering Manager
Core
Lead a squad of 8-15 engineers building autonomous AI contact center agents and voice infrastructure.
Role type
Engineering Manager (Servant Leader)
Builds
Autonomous AI contact center agents, voice infrastructure, and bot-building tooling
Domain
AI / Conversational AI / Telephony
Deliverable
production ML models | product features
Required skills
People management, servant leadership, hiring, team growth, budget and headcount planning, system design, tradeoff analysis, AI fluency, customer obsession
Preferred skills
Conversational AI experience
Technologies
Telephony, speech recognition, large language models, model orchestration, ML infrastructure, big-data analytics
Responsibilities
Hire and grow exceptional engineers, set team pace and culture, drive predictable high-quality delivery, shape product solutions, invest in engineering excellence (testing/validation/developer experience), partner with Product and cross-functional teams
Seniority
Senior, hands-on IC manager
