Customer Account Manager at United-Media
On-site
Core
Shape and execute client success strategy, scale operations, and lead a high-performing team to drive customer growth and satisfaction.
Role type
Senior leadership / Head of Client Success & Operations
Builds
Client success and operations departments for a portfolio of industry media and conference products
Domain
B2B Media, Conferences, SaaS
Required skills
Team leadership and mentoring, Client success strategy, Operations scaling, Cross-departmental process building, Project management, Commercial acumen, Automation implementation, Product-led approach
Responsibilities
Onboard new clients, manage delivery process, report performance to clients, mentor client success team, harmonize cross-departmental processes, drive internationalization of functions
Seniority
Senior, hands-on IC / Leadership