Customer Account Manager at SetSales
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and lead a high-performing team to ensure delivery to all clients.
Role type
Senior leadership / Operations & Client Success Manager
Builds
Client success operations, onboarding processes, and performance reporting systems for a sales community platform
Domain
B2B SaaS / Sales Community / Northern Europe
Required skills
Team leadership and mentoring, Client success strategy, Operations scaling, Cross-departmental process harmonization, Product-led approach, Project management, Analytical skills, Automation implementation, Commercial acumen, International expansion
Preferred skills
Experience in high-growth startups, Revenue growth driving, Conference travel
Technologies
N/A
Responsibilities
Manage, grow, and mentor the client success team; Implement people management best practices to scale and internationalize functions; Build cross-departmental processes for efficiency; Work closely with the organization to create a product-led user journey; Report performance to clients and manage the delivery process.
Seniority
Senior, hands-on IC with leadership responsibilities