Client Success Lead at United-Media
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients.
Role type
Senior leadership, Client Success & Operations Lead
Builds
Client success and operations functions for a portfolio of industry media and conference products
Domain
B2B Media, Conferences, Insurance, HR, Private Equity, Retail
Deliverable
client delivery
Required skills
Team leadership and scaling, Client success strategy, Operations scaling, Cross-departmental process building, Product-led approach, Project management, Automation implementation, Commercial acumen, Analytical skills, International expansion
Responsibilities
Manage, grow and mentor the client success team; Onboard new clients and manage the delivery process; Report performance to clients; Build and harmonize cross-departmental processes; Implement people management best practices to scale and internationalize functions; Take a product-led approach to create an end-to-end user journey.