Client Success Lead at HRtechX
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients.
Role type
Senior leadership, client success and operations
Builds
Client success function, operations processes, and cross-departmental workflows
Domain
HR Technology / Media
Deliverable
client delivery
Required skills
Team leadership and mentoring, project management, process creation, scaling operations, cross-departmental collaboration, product-led approach, commercial acumen, automation implementation
Preferred skills
Experience in high-growth startups, driving revenue growth, international expansion
Responsibilities
Onboard new clients, manage the delivery process, report performance to clients, manage and mentor the client success team, build and harmonize cross-departmental processes, implement people management best practices
Seniority
Senior, hands-on leader
