Client Success Lead at CFO Insights
Core
Shape and execute client success strategy, scale operations, and lead a high-performing team to drive customer growth and satisfaction for a CFO forum.
Role type
Senior Client Success Lead / Operations Manager
Builds
Client success operations, onboarding processes, and performance reporting systems for a B2B media platform
Domain
Professional Services / Media & Conferences
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and mentorship, client success strategy, operations scaling, cross-departmental process harmonization, project management, commercial acumen, automation implementation, international expansion
Preferred skills
Experience in high-growth startups, revenue growth driving, product-led approach
Technologies
N/A
Responsibilities
Manage and mentor the client success team, onboard new clients, manage delivery processes, report client performance, build cross-departmental processes, and drive internationalization of functions
Seniority
Senior, hands-on IC with leadership responsibilities
