Head of Client Success at SetSales
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients.
Role type
Head of Client Success / VP of Operations
Builds
Client success and operations functions for a sales community platform
Domain
B2B SaaS / Sales Community
Deliverable
client delivery
Required skills
Team leadership and scaling, Client success strategy, Process creation and automation, Cross-departmental collaboration, Product-led approach, Commercial acumen, Performance management
Preferred skills
Experience in high-growth startups, International expansion, Revenue growth support
Responsibilities
Onboard new clients, Manage and mentor the client success team, Build cross-departmental processes, Implement people management best practices, Drive product-led user journey, Report performance to clients
Seniority
Executive / VP level