Multi-Property Reservations Manager
Core
Lead the reservations function across two Gold Coast Marriott properties, driving room revenue and ensuring seamless guest experiences.
Role type
Multi-property Reservations Manager
Builds
Room inventory, group bookings, and guest reservation workflows for JW Marriott Gold Coast Resort & Spa and AC Hotel by Marriott Gold Coast
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, Revenue management and yield optimization, Inventory and pricing management, Group booking coordination, Opera PMS proficiency, Stakeholder management
Preferred skills
Marriott International experience, Loyalty program management, CI/TY system knowledge
Responsibilities
Lead, coach, and develop the reservations team; Maximize room revenue through inventory and pricing strategies; Oversee FIT and group reservations; Manage commission processing and labor costs; Coordinate VIP requests and service recovery; Collaborate with Sales, Revenue Management, and Front Office teams
Seniority
Senior, hands-on IC