ServiceNow Change and Release Manager
Core
End-to-end governance of Change and Release Management within an enterprise IT environment in a strictly regulated GxP setting.
Role type
Senior ServiceNow Change and Release Manager
Builds
Controlled and compliant change/release processes for enterprise IT systems
Domain
Pharmaceutical industry / GxP-regulated IT / ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow Change and Release Management, GxP validation evidence, Computer System Validation, ITIL frameworks, risk-based change assessment, cross-functional governance, executive communication, complex release scheduling, audit readiness
Preferred skills
ITIL v4 certification
Technologies
ServiceNow
Responsibilities
Take end-to-end operational ownership of Change and Release Management processes; Evaluate change requests independently and assess technical/operational risks; Review Change Records for required validation evidence; Plan and execute complex release schedules; Manage dependencies, risks, and timelines for deployments; Lead Change Advisory Board meetings; Represent platform governance in cross-functional forums; Enforce ITIL-aligned practices; Monitor governance to minimize production disruption; Maintain documentation and audit readiness
Seniority
Senior, hands-on IC
