Service Manager- BYD Homebush
Core
Oversees the entire service department within a car dealership, ensuring efficient workshop operations, high-quality customer service, and strong financial performance.
Role type
Service Manager
Builds
After-sales service operations for electric vehicles
Domain
Automotive / Electric Vehicles
Required skills
Team leadership, Budget management, Customer satisfaction strategies, Workshop operations management, Staff supervision, Safety compliance, Inventory coordination, Warranty policy implementation
Preferred skills
Automotive engineering background, Business management training, Mechanical knowledge, BYD operations familiarity
Responsibilities
Guide and supervise after-sales service staff, Ensure department efficiency and profitability, Develop customer management strategies, Determine department budget, Identify staffing and resource needs, Monitor progress and adjust plans, Address customer complaints, Ensure workplace safety, Collaborate with parts manager on inventory, Oversee warranty and free maintenance policies
Seniority
Senior, hands-on IC
