Technical Account Manager, Federal
Core
Trusted technical advisor for federal and commercial customers, managing deployment, configuration, adoption, and security compliance for a virtual workspace platform.
Role type
Senior Technical Account Manager (Federal/Commercial)
Builds
Secure mobile access to enterprise apps and data with zero endpoint data
Domain
Cybersecurity SaaS, Federal IT, Cloud Security
Required skills
Technical account management, Identity and Access Management (SSO, SAML, PIV/CAC), Cloud administration (AWS/Azure/GovCloud), Escalation management, Security compliance documentation, Change control coordination, Technical training
Preferred skills
Department of Defense/Intelligence Community experience, FedRAMP/NIST/DISA STIG knowledge, Mobile/VDI/MDM expertise, Security/Cloud certifications (CISSP, AWS, Azure)
Technologies
AWS, Azure, Salesforce, Jira, Confluence, SAML, PIV/CAC, Linux, Windows
Responsibilities
Serve as primary technical point of contact for federal and commercial portfolios; Guide customers through deployment and onboarding across cloud/hybrid environments; Advise on identity integration and security configurations; Own technical escalations with Engineering/Product; Lead technical check-ins and QBRs; Monitor environment health and recommend optimizations; Provide compliance documentation for ATO/accreditation; Coordinate upgrades and train customer staff; Advocate for customer feedback to Product; Identify expansion opportunities.
Seniority
Senior, hands-on IC
