Customer Success Consultant, B2C
Core
Strategic point of reference for B2C clients, shaping marketplace strategy, running workshops with C-level stakeholders, and driving post-launch growth.
Role type
Senior Customer Success Consultant (B2C)
Builds
B2C marketplace performance and growth strategies
Domain
E-commerce / Digital Commerce / Marketplace
Deliverable
product features
Required skills
Strategic business advisory, Senior stakeholder management, Data-driven analysis, Structured problem-solving, AI literacy
Preferred skills
Management consulting experience, B2B Enterprise SaaS experience, Marketplace experience
Technologies
Salesforce, Gong, Google Workspace, Dust, Excel
Responsibilities
Run tailored workshops with C-level stakeholders, Build personalized post-launch action plans, Lead data-driven business reviews, Define seller and customer strategies, Work cross-functionally with Business and IT teams, Embed AI into daily workflows
Seniority
Mid-Senior, hands-on IC