Order Management Specialist I
Core
Validate approved quotes against supporting documentation, trigger order creation, fulfillment, and invoicing, and manage returns processing within the Quote to Cash workflow.
Role type
Order Management Specialist (Finance Operations)
Builds
Order creation, fulfillment, and invoicing processes for Apple device management solutions
Domain
SaaS / Enterprise IT Management
Required skills
quote validation, order fulfillment, invoicing, returns processing, CRM data auditing, ticket triage, escalation management, SLA adherence
Preferred skills
Order Management Specialist experience, Salesforce (SFDC) expertise
Technologies
Salesforce, CRM, ERP, Stripe, Ticketing systems
Responsibilities
Validate approved quotes against purchase orders and payment confirmations; trigger order creation and fulfillment; review and process return quotes and credit memos; audit CRM data and test SFDC workflows; triage and escalate requests to Deal Operations or Finance; troubleshoot fulfillment errors within SLAs.
Seniority
Entry-level / Individual Contributor