Senior People Advisor
Core
Senior HR service advisor resolving complex employee inquiries across benefits, payroll, compensation, and policies while driving service process improvements.
Role type
Senior IC HR Service Advisor
Builds
HR service processes, knowledge resources, and digital service tools
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Complex HR query resolution, HR case management, HR policy interpretation, Cross-functional coordination, Service process improvement, HRIS and case management tools proficiency, Analytical problem-solving, Digital platform and AI tool adoption
Preferred skills
Professional HR certification (CIPD, SHRM, HRCI), Experience in HR operations or shared services
Technologies
HRIS systems, Service platforms, Case management tools, AI-enabled tools
Responsibilities
Resolve complex employee inquiries across HR disciplines, Act as escalation point for People Services Specialists, Manage complex HR service requests via case management system, Identify recurring issues and escalate insights for service improvement, Maintain HR knowledge base and process documentation, Provide guidance to People Services Specialists on complex queries
Seniority
Senior, hands-on IC
