AWS Solution Architect
Core
Design and launch Amazon Connect solutions, conduct technology assessments, and lead enterprise-level projects to improve customer contact center experiences.
Role type
Senior AWS Solution Architect (Contact Center)
Builds
Contact center solutions on AWS Cloud and Salesforce
Domain
Cloud architecture, Contact Center as a Service (CCaaS), Generative AI
Required skills
AWS cloud architecture, Amazon Connect, Salesforce Service Cloud, API integration (WebRTC, SIP), scripting (Python, Java, C#, .NET, Node.js), WorkForce Management, contact center routing, CI/CD pipelines
Preferred skills
Pre-sales or consulting experience, contact center product knowledge (Genesys, Cisco, Avaya, Twilio), outbound dialer expertise, Agile/Scrum methodologies
Technologies
AWS CloudFormation, Lambda, Lex, Jenkins, GitLab CI/CD, CodeDeploy
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migration, facilitate business process reviews, translate requirements into contact center design, oversee technical teams, deliver customer training and documentation, lead vision and strategy discussions with leadership
Seniority
Senior, hands-on IC with enterprise project leadership
