Product Owner, AI & AWS Delivery
Core
Manage and support customer-facing Agentforce and AI implementation projects on Salesforce and AWS platforms, acting as a thought leader to define use cases and business outcomes.
Role type
Senior Product Owner (AI & Agentforce Delivery)
Builds
AI-powered solutions using Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce
Domain
Professional Services / Consulting / Generative AI / Salesforce / AWS
Deliverable
client delivery
Required skills
Project management, Scrum leadership, SOW and Change Order contracting, scope management, financial planning, stakeholder management, strategic planning, customer onboarding, team leadership
Preferred skills
Salesforce Admin certification, Sales Cloud or Service Cloud Consultant certification, Bachelor's degree in Business/IT/Management
Technologies
Salesforce, AWS, Agentforce, Salesforce Einstein, Service Cloud Voice, Amazon Connect
Responsibilities
Oversee and shape the overall solution and project delivery; Transition customers from sales to delivery by reviewing SOWs and facilitating onboarding; Plan, monitor, and manage project financials, scope, and schedule; Act as primary day-to-day point of contact for clients; Facilitate status meetings with stakeholders; Manage project team members; Drive internal initiatives for reusable assets.
Seniority
Senior, hands-on IC with strategic oversight
